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ITIL 4 Specialist: Drive Stakeholder Value
The ITIL 4 Specialist: Drive Stakeholder Value (DSV) module is a specialized certification designed to deepen a practitioner's ability to focus on the customer experience
- 90 min
- 65% to pass
- 40 bank questions
- 6 domains
certilumExam syllabus, organized by domain
The official PeopleCert blueprint, with the real weight each domain carries on test day.
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Answer one question from the live bank. Grading happens on our servers, so the answer key never reaches the page.
Try a real question
Sample ITIL 4 Specialist: Drive Stakeholder Value exam question
Answer this question the same way you would on exam day. No sign-up needed — one random question, three tries to swap it out.
During a transformation initiative, a provider identifies several automated workflows that work well individually but fail to create a coherent experience. Which two ideas should guide the adoption of journey orchestration?
Exam facts at a glance
Every figure below comes from the certification record or from the question bank itself.
- Time limit
- 90 minutes
- Passing score
- 65%
- Domains
- 6
- Questions in our bank
- 40
- Level
- PROFESSIONAL
- Measured complexity
- 2.4 / 10
- Question mix
- 14 single · 14 multi · 12 interactive
Where the hard questions actually are
We score every question in the bank 1-10 on a reproducible formula. Below is the per-domain breakdown.
- Aligning and realigning expectations and agreeing on service outcomes6 questions · complexity 2.0/10 · Gentle
33% multi-select · 0% scenario · 33% interactive
- Managing customer journeys8 questions · complexity 2.5/10 · Gentle
50% multi-select · 0% scenario · 25% interactive
- Managing demand and building a value proposition6 questions · complexity 2.7/10 · Gentle
50% multi-select · 0% scenario · 33% interactive
- Managing stakeholder relationships6 questions · complexity 2.7/10 · Gentle
50% multi-select · 0% scenario · 33% interactive
- Shaping customer expectations6 questions · complexity 2.0/10 · Gentle
33% multi-select · 0% scenario · 33% interactive
- Understanding customer and stakeholder needs8 questions · complexity 2.5/10 · Gentle
50% multi-select · 0% scenario · 25% interactive
Read the questions before you take them
The question bank with the correct answer and a written explanation for every item.
Frequently asked questions
What you need to know before attempting the ITIL 4 Specialist: Drive Stakeholder Value certification.