Legal

1. Nature of the Service and User Accounts

• License of Use, Not Ownership: You are granted a limited, non-exclusive, non-transferable license to access our assessment platform and playbooks. You do not own the content or the proprietary evaluation algorithms.
• Account Responsibility: You are solely responsible for the security of your credentials. Because we issue public certifications (Badges) under your name, account sharing is strictly prohibited. If we detect concurrent logins or suspiciously disparate IPs in short periods, we reserve the right to immediately suspend the account and revoke any earned certifications.
• Information Accuracy: For a certification to be valid, the name provided upon registration must be your real name. Identity falsification is not permitted and will result in the invalidation of any credentials.

2. Subscriptions, Billing, and Merchant of Record

• Role of LemonSqueezy:LemonSqueezy, LLC acts as our Merchant of Record. This means customers purchase from LemonSqueezy, not from Certilum LLC. LemonSqueezy handles payment processing, tax collection and remittance, and manages refunds and chargebacks. Customers will see "Lemon Squeezy" on their payment statement. For billing inquiries, customers may contact us at support@certilum.com.
• Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle (monthly or annually) unless explicitly canceled prior to the renewal date.
• Cancellation and Refund Policy: You may cancel your subscription at any time via your account settings dashboard. Cancellation prevents future charges. While subscription fees are generally non-refundable and we do not offer partial or prorated refunds for unused time within a billing cycle, users may request a review of their case for a full refund within 30 days of the initial purchase in accordance with our satisfaction guarantee. All refund requests, eligibility, and processing are governed by and handled through LemonSqueezy's standard customer refund guidelines. Access will remain active until the end of the paid period if a refund is not issued.
• Price Changes: We reserve the right to modify subscription prices, providing users with at least 30 days' advance notice.

3. Intellectual Property and Usage Restrictions

• Content Protection: All content, including but not limited to exam questions, answers, playbooks, source code, design, and our proprietary evaluation and grading algorithms, is the exclusive intellectual property of Certilum LLC.
• Anti-Scraping Policy: The use of bots, spiders, scrapers, or any automated or manual methods to extract, copy, or bulk-download our exam question bank is strictly prohibited.
• Prohibition of Distribution and AI Training: You may not publish, sell, share on forums, or use our questions and proprietary data to train third-party Artificial Intelligence models.
• Consequences: Violation of this clause will result in immediate account termination without refund, revocation of any public certifications ("Badges"), and potential legal action.

4. Referral Program and Rewards

• Eligibility Rules: Only active users with accounts in good standing may participate. A "Successful Referral" is strictly defined as a new user who registers via your unique link, completes any applicable trial period, and successfully pays for their first subscription cycle for an eligible plan.
• Fulfillment Process: Rewards are issued through our designated third-party reward fulfillment partners via a global catalog of Gift Cards. The referring user is responsible for providing a valid email address to receive the reward.
• Maturation Period and Minimum Payout: Rewards are not instantaneous. A validation period of 45 days after the referred user's successful payment is enforced to process redemptions and prevent chargeback fraud. A minimum accumulated balance of $10 USD is required to request a payout. Once requested, the processing and delivery of the reward will take up to 5 days.
• Zero Tolerance for Fraud: We reserve the absolute right to audit, withhold payments, or suspend accounts if we detect "self-funding" (creating fake accounts to refer oneself), the use of stolen credit cards, referral URL manipulation, or any behavior that violates the spirit of the program.

5. Disclaimers and Limitation of Liability

• No Guarantee of Employment or Official Passing: Certilum is a preparation tool. Reaching the "Master" level or achieving our Readiness Target does not guarantee that you will pass official third-party certification exams, nor do we guarantee job offers or career advancement.
• Service Availability (SLA): We provide the service on an "As Is" basis. While we strive for 99.9% uptime, we are not liable for service interruptions caused by cloud infrastructure outages, scheduled maintenance, or force majeure events.

6. Company and Contact Information

• Seller Identity: The platform is operated by Certilum LLC, registered at 1209 MOUNTAIN ROAD PL NE STE N, ALBUQUERQUE, NM 87110.
• Support and Inquiries: For any questions, technical support, or legal inquiries regarding these Terms, please contact us at support@certilum.com.