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ITIL 4 Foundation
The ITIL 4 Foundation certification is the entry-level credential designed to provide a comprehensive understanding of the ITIL 4 framework
- 60 min
- 65% to pass
- 40 bank questions
- 7 domains
Exam syllabus, organized by domain
The official PeopleCert blueprint, with the real weight each domain carries on test day.
Try a real question
Answer one question from the live bank. Grading happens on our servers, so the answer key never reaches the page.
Try a real question
Sample ITIL 4 Foundation exam question
Answer this question the same way you would on exam day. No sign-up needed — one random question, three tries to swap it out.
An IT manager wants to reduce service disruptions caused by two major maintenance activities being scheduled at the same time and using the same support team. Which ITIL 4 element should be used to coordinate this?
Exam facts at a glance
Every figure below comes from the certification record or from the question bank itself.
- Time limit
- 60 minutes
- Passing score
- 65%
- Domains
- 7
- Questions in our bank
- 40
- Level
- FOUNDATION
- Measured complexity
- 2.1 / 10
- Question mix
- 16 single · 14 multi · 10 interactive
Where the hard questions actually are
We score every question in the bank 1-10 on a reproducible formula. Below is the per-domain breakdown.
- Know the purpose and key terms of 15 ITIL practices7 questions · complexity 2.3/10 · Gentle
43% multi-select · 0% scenario · 29% interactive
- Understand 7 ITIL practices17 questions · complexity 2.0/10 · Gentle
35% multi-select · 0% scenario · 29% interactive
- Understand how ITIL guiding principles help adopt and adapt service management6 questions · complexity 2.0/10 · Gentle
33% multi-select · 0% scenario · 33% interactive
- Understand the activities of the service value chain, and how they interconnect2 questions · complexity 2.5/10 · Gentle
50% multi-select · 0% scenario · 0% interactive
- Understand the four dimensions of service management2 questions · complexity 2.5/10 · Gentle
50% multi-select · 0% scenario · 0% interactive
- Understand the key concepts of service management5 questions · complexity 2.0/10 · Gentle
40% multi-select · 0% scenario · 20% interactive
- Understand the purpose and components of the ITIL service value system1 questions · complexity 1.0/10 · Gentle
0% multi-select · 0% scenario · 0% interactive
Read the questions before you take them
The question bank with the correct answer and a written explanation for every item.
Frequently asked questions
What you need to know before attempting the ITIL 4 Foundation certification.