ITIL 4 Foundation

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ITIL 4 Foundation

ITIL4FND

The ITIL 4 Foundation certification is the entry-level credential designed to provide a comprehensive understanding of the ITIL 4 framework

60 min
65% to pass
40 bank questions
7 domains
Start the full practice examITIL 4 Foundation — freshly shuffled Foundation questions, timed, with domain scoring and explanations.

Exam syllabus, organized by domain

The official PeopleCert blueprint, with the real weight each domain carries on test day.

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Answer one question from the live bank. Grading happens on our servers, so the answer key never reaches the page.

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Sample ITIL 4 Foundation exam question

Answer this question the same way you would on exam day. No sign-up needed — one random question, three tries to swap it out.

ProficientUnderstand 7 ITIL practices

An IT manager wants to reduce service disruptions caused by two major maintenance activities being scheduled at the same time and using the same support team. Which ITIL 4 element should be used to coordinate this?

Exam facts at a glance

Every figure below comes from the certification record or from the question bank itself.

Time limit
60 minutes
Passing score
65%
Domains
7
Questions in our bank
40
Level
FOUNDATION
Measured complexity
2.1 / 10
Question mix
16 single · 14 multi · 10 interactive

Where the hard questions actually are

We score every question in the bank 1-10 on a reproducible formula. Below is the per-domain breakdown.

Exam complexity score2.1/10Gentle · measured across 40 bank questions
  • Know the purpose and key terms of 15 ITIL practices7 questions · complexity 2.3/10 · Gentle

    43% multi-select · 0% scenario · 29% interactive

  • Understand 7 ITIL practices17 questions · complexity 2.0/10 · Gentle

    35% multi-select · 0% scenario · 29% interactive

  • Understand how ITIL guiding principles help adopt and adapt service management6 questions · complexity 2.0/10 · Gentle

    33% multi-select · 0% scenario · 33% interactive

  • Understand the activities of the service value chain, and how they interconnect2 questions · complexity 2.5/10 · Gentle

    50% multi-select · 0% scenario · 0% interactive

  • Understand the four dimensions of service management2 questions · complexity 2.5/10 · Gentle

    50% multi-select · 0% scenario · 0% interactive

  • Understand the key concepts of service management5 questions · complexity 2.0/10 · Gentle

    40% multi-select · 0% scenario · 20% interactive

  • Understand the purpose and components of the ITIL service value system1 questions · complexity 1.0/10 · Gentle

    0% multi-select · 0% scenario · 0% interactive

See the full difficulty breakdown and the methodology

Read the questions before you take them

The question bank with the correct answer and a written explanation for every item.

Browse 40 ITIL 4 Foundation questions with answers

Frequently asked questions

What you need to know before attempting the ITIL 4 Foundation certification.

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