Measured data
ITIL 4 Specialist: Drive Stakeholder Value
We scored 40 real ITIL 4 Specialist: Drive Stakeholder Value exam questions 1-10 on question complexity and broke the result down by exam domain.
- 40 questions scored
- 6 domains
- 2.4/10 overall complexity
certilumComplexity by exam domain
Higher scores mean more demanding question formats. The exam score is computed over the whole bank, not averaged across domains.
- Aligning and realigning expectations and agreeing on service outcomes6 questions · complexity 2.0/10 · Gentle
33% multi-select · 0% scenario · 33% interactive
- Managing customer journeys8 questions · complexity 2.5/10 · Gentle
50% multi-select · 0% scenario · 25% interactive
- Managing demand and building a value proposition6 questions · complexity 2.7/10 · Gentle
50% multi-select · 0% scenario · 33% interactive
- Managing stakeholder relationships6 questions · complexity 2.7/10 · Gentle
50% multi-select · 0% scenario · 33% interactive
- Shaping customer expectations6 questions · complexity 2.0/10 · Gentle
33% multi-select · 0% scenario · 33% interactive
- Understanding customer and stakeholder needs8 questions · complexity 2.5/10 · Gentle
50% multi-select · 0% scenario · 25% interactive
Full per-domain breakdown
Blueprint weight, bank size and question format mix for every domain of the exam.
| Domain | Blueprint | Questions | Single | Multi | Interactive | Complexity |
|---|---|---|---|---|---|---|
| Aligning and realigning expectations and agreeing on service outcomes | 15% | 6 | 2 | 2 | 2 | 2.0/10Gentle |
| Managing customer journeys | 20% | 8 | 3 | 3 | 2 | 2.5/10Gentle |
| Managing demand and building a value proposition | 15% | 6 | 2 | 2 | 2 | 2.7/10Gentle |
| Managing stakeholder relationships | 15% | 6 | 2 | 2 | 2 | 2.7/10Gentle |
| Shaping customer expectations | 15% | 6 | 2 | 2 | 2 | 2.0/10Gentle |
| Understanding customer and stakeholder needs | 20% | 8 | 3 | 3 | 2 | 2.5/10Gentle |
How the score is calculated
The formula is fixed and public, so anyone can reproduce these numbers from the same bank.
Every question in the ITIL 4 Specialist: Drive Stakeholder Value bank is measured on four signals that can be read directly from the database. Each signal is expressed as a share of the questions in the domain, and the four shares are combined with fixed weights:
- Multi-select questions (40% weight). Items with more than one correct answer. The candidate has to find all of them, which is the single hardest format in the bank.
- Scenario questions (30% weight). Questions longer than 150 characters, which describe a situation instead of a definition and therefore test reasoning rather than recall.
- Interactive questions (20% weight). Items that require reading code or a configuration snippet.
- Deep explanations (10% weight). Questions whose explanation runs past 300 characters, which signals a concept with real nuance behind it.
The combined share is multiplied by ten to produce a 1-10 score. The exam-level score is computed over the whole bank rather than averaged across domains, so a small domain cannot distort the total. Figures on this page are recomputed from the live bank on every crawl.
Data set: Certilum ITIL 4 Specialist: Drive Stakeholder Value Foundation question bank, 40 questions, 6 domains. Published by CERTILUM. This is Certilum’s own measurement of its own question bank and is not an official PeopleCert statistic.
- Questions analysed
- 40
- Exam domains
- 6
- Hardest domain
- Managing demand and building a value proposition (2.7)
- Most approachable domain
- Aligning and realigning expectations and agreeing on service outcomes (2.0)
- Question mix
- 14 single · 14 multi · 12 interactive
- Measured on
- Foundation
Frequently asked questions
What our ITIL 4 Specialist: Drive Stakeholder Value complexity numbers mean and how they are produced.