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ITIL 4 Specialist: Create, Deliver and Support
The ITIL 4 Specialist: Create, Deliver and Support (CDS) certification is designed to provide professionals with the practical skills required to operate in a modern service management environment
- 90 min
- 70% to pass
- 40 bank questions
- 4 domains
Exam syllabus, organized by domain
The official PeopleCert blueprint, with the real weight each domain carries on test day.
Try a real question
Answer one question from the live bank. Grading happens on our servers, so the answer key never reaches the page.
Try a real question
Sample ITIL 4 Specialist: Create, Deliver and Support exam question
Answer this question the same way you would on exam day. No sign-up needed — one random question, three tries to swap it out.
Which practices support effective trade-off management and transparent communication with stakeholders in CDS?
Exam facts at a glance
Every figure below comes from the certification record or from the question bank itself.
- Time limit
- 90 minutes
- Passing score
- 70%
- Domains
- 4
- Questions in our bank
- 40
- Level
- PROFESSIONAL
- Measured complexity
- 2.0 / 10
- Question mix
- 15 single · 14 multi · 11 interactive
Where the hard questions actually are
We score every question in the bank 1-10 on a reproducible formula. Below is the per-domain breakdown.
- Continual improvement5 questions · complexity 2.0/10 · Gentle
40% multi-select · 0% scenario · 20% interactive
- Service management practices11 questions · complexity 2.0/10 · Gentle
36% multi-select · 0% scenario · 27% interactive
- Stakeholders10 questions · complexity 1.8/10 · Gentle
30% multi-select · 0% scenario · 30% interactive
- Value streams and processes14 questions · complexity 2.0/10 · Gentle
36% multi-select · 0% scenario · 29% interactive
Read the questions before you take them
The question bank with the correct answer and a written explanation for every item.
Frequently asked questions
What you need to know before attempting the ITIL 4 Specialist: Create, Deliver and Support certification.