Salesforce Certified Business Analyst
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Salesforce Certified Business Analyst

Salesforce-BA

Validate your ability to bridge the gap between business needs and technology solutions using Salesforce-specific business analysis methodologies and stakeholder management techniques.

Exam syllabus, organized by domain

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Sample Salesforce Certified Business Analyst exam question

Answer this question the same way you would on exam day. No sign-up needed — one random question, three tries to swap it out.

MasterCustomer Discovery

An organization uses a weighted scoring model to remove bias from project prioritization. The code block contains the criteria weights and three candidate feature scores. Each feature's scores are listed in the same sequence as the criteria. Stakeholders will accept the priority if the scores are transparent and reproducible. The weights reflect the company's strategic focus. Following the calculated results, which feature should be ranked first in the roadmap?

javascript
const criteria = { revenue: 0.5, risk: 0.3, ux: 0.2 };
const features = [
  { name: 'Feature A', scores: [8, 6, 9] },
  { name: 'Feature B', scores: [9, 8, 5] },
  { name: 'Feature C', scores: [5, 9, 8] }
];

Frequently asked questions

Key facts about the Salesforce Certified Business Analyst certification and how to prepare for it.

Skills & Requirements

What you need to know before attempting the Salesforce Certified Business Analyst exam.