Salesforce Certified Business Analyst

Exam format

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Salesforce Certified Business Analyst Exam Format

Salesforce-BA

Everything the official exam blueprint specifies: question count, time limit, scoring and the weight each domain carries. The Salesforce Certified Business Analyst exam validates a candidate's proficiency in the core competencies required to serve as a bridge between business stakeholders and technical teams. Unlike purely technical certifications, this exam focuses on the human and procedural elements of a Salesforce implementation. It covers the entire lifecycle of business analysis, from the initial discovery phase where customer needs are uncovered, through the complex process of mapping business workflows, to the meticulous documentation of requirements and user stories. Candidates must demonstrate they can facilitate collaboration, manage stakeholder expectations, and ensure that the final technical solution meets the intended business objectives through rigorous user acceptance testing. This certification proves that the holder understands how to translate vague business desires into actionable, technical requirements within the Salesforce ecosystem.

60 questions
105 min
65% to pass
6 domains

Exam facts at a glance

What we know about this exam, and where the information comes from.

SpecificationValue
Questions60
Time limit105 minutes (105s per question)
Passing score65%
Domains6
LevelAssociate
Question bank here60 questions
SourceCertilum's own record — the vendor does not publish this figure

Official domain weights

The percentage of the exam each domain carries. Weight your revision by these numbers, not by what you find hardest.

DomainWeightTopicsPractice Qs
Requirements18%
  • Requirement elicitation
  • Requirement documentation
  • Functional vs Non-functional requirements
  • +1 more
11
User Stories18%
  • Writing effective user stories
  • Acceptance criteria
  • INVEST principle
  • +1 more
11
User Acceptance12%
  • User Acceptance Testing (UAT) planning
  • Validation of requirements
  • Defining success criteria
7
Customer Discovery17%
  • Identifying stakeholders
  • Understanding business problems
  • Gathering initial requirements
  • +1 more
10
Business Process Mapping12%
  • As-is vs To-be processes
  • Process modeling
  • Flowcharting
  • +1 more
7
Collaboration with Stakeholders23%
  • Managing stakeholder expectations
  • Facilitating workshops
  • Conflict resolution
  • +1 more
14

The heaviest domain is Requirements at 18%, and that is where lost points cost you the most. Certilum scores you per domain so you can see the difference between a knowledge gap and a formatting problem.

Note from the vendor record: Official price published by Salesforce (JPY 30,000 tax not included); retake USD 100. Taxes are collected by Pearson VUE at registration. Registration through the Pearson VUE voucher store. Official exam page

More about the Salesforce Certified Business Analyst exam

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Frequently asked questions

Everything you need to know about the Salesforce Certified Business Analyst exam.