ITIL 4 Foundation

Pass rate

PeopleCert logo

ITIL 4 Foundation Pass Rate

ITIL4FND

The score you need to pass the ITIL 4 Foundation certification exam, what the cut score actually means, and how to read your mock results against it.

65% to pass
40 questions
2.1/10 difficulty

The number you need to hit

Published cut score for this certification.

Passing score
65%
65%
Margin
35%
room for wrong answers, on a flat mock
Wrong answers allowed
14
out of 40 questions

Pass score vs pass rate

Two different numbers that get mixed up constantly.

Pass score (cut score)

The scaled score the vendor publishes. For the ITIL 4 Foundation it is 65%. This is the number you can actually prepare against, and it is the one that decides your result on exam day.

Pass rate (percentage of candidates)

The share of candidates who pass. PeopleCert generally does not publish this for individual exams, and the numbers you find online usually come from candidate self-reported surveys. We would rather tell you nothing than tell you a figure we cannot source.

Where you lose points

The exam is not scored flat. Each domain carries its own weight, so a domain where you lose everything can sink a score that looks fine on paper.

Understand 7 ITIL practices43%

Losing this domain entirely costs you 43% of the exam, and it has 17 practice questions here.

Understand the key concepts of service management12%

Losing this domain entirely costs you 12% of the exam, and it has 5 practice questions here.

Know the purpose and key terms of 15 ITIL practices18%

Losing this domain entirely costs you 18% of the exam, and it has 7 practice questions here.

Understand the four dimensions of service management5%

Losing this domain entirely costs you 5% of the exam, and it has 2 practice questions here.

Understand the purpose and components of the ITIL service value system2%

Losing this domain entirely costs you 2% of the exam, and it has 1 practice questions here.

Understand the activities of the service value chain, and how they interconnect5%

Losing this domain entirely costs you 5% of the exam, and it has 2 practice questions here.

Understand how the ITIL guiding principles can help an organization adopt and adapt service management15%

Losing this domain entirely costs you 15% of the exam, .

The practical version: the ITIL 4 Foundation is not passed by knowing most of the content. It is passed by being strong in the domains that carry weight, and by not leaving one of them empty.

More about the ITIL 4 Foundation exam

Explore the rest of this page series: format, cost, difficulty, requirements and how to prepare.

Related certifications

Explore other certifications in the same category and see how they stack up.

Guides and articles

More context about this certification, straight from our blog.

Frequently asked questions

Everything you need to know about the ITIL 4 Foundation exam.