Avaya Aura® Core Components Technical Associate Support

Who can take it

Avaya logo

Avaya Aura® Core Components Technical Associate Support Eligibility

72201T

Whether you can sit the Avaya Aura® Core Components Technical Associate Support certification exam: prerequisites, who the exam is for, and the skills it assesses.

3 prerequisites
associate level
6 skills

Prerequisites and requirements

Published requirements for this certification.

  • Basic understanding of IP networking (TCP/IP, DNS, DHCP)
  • Familiarity with telephony concepts (SIP, codecs, dial plans)
  • Recommended: 6 months of hands-on experience with Avaya Aura® products

Who this exam is for

This certification is designed for IT support professionals, system administrators, and network engineers who are responsible for the daily operation, maintenance, and troubleshooting of Avaya Aura® Core Components in their organization. Typical job roles include Avaya Support Specialist, Unified Communications Administrator, Voice Network Technician, and IT Support Engineer with a focus on telephony systems. Candidates should have basic knowledge of IP networking, telephony concepts, and preferably some hands-on experience with Avaya products. This certification is also suitable for individuals seeking to start a career in Avaya technologies and who wish to obtain an industry-recognized credential to validate their foundational support skills.

Skills assessed

What the exam actually tests, beyond the domain names.

Avaya Aura® system architecture and components
User and device administration with System Manager
SIP trunk and call routing configuration
System monitoring, backup, and restore procedures
Troubleshooting tools and alarm resolution
Basic security and compliance configuration

The domains you will be assessed on

Eligibility is not only about paperwork. These are the areas you have to actually know.

DomainWeightTopic count
User and Feature Support15%4
Maintenance and Troubleshooting30%5
System Administration and Management25%5
Security and Compliance Fundamentals15%4
Avaya Aura® Core Components Overview and Architecture15%4

How demanding this exam is

Cognitive load
Moderate to High. The exam requires both theoretical understanding of Avaya architecture and practical skills in administration and troubleshooting. Candidates must apply knowledge to realistic scenarios, which demands analytical thinking and recall of specific command sequences and procedures.

Our focus for this certification: Certilum’s Avaya Aura prep balances conceptual summaries of architecture with interactive quizzes on administration via System Manager and CLI. Our practice exams focus on troubleshooting scenarios and call flows – heavily weighted topics – without needing physical hardware.

More about the Avaya Aura® Core Components Technical Associate Support exam

Explore the rest of this page series: format, cost, difficulty, requirements and how to prepare.

Related certifications

Explore other certifications in the same category and see how they stack up.

Frequently asked questions

Everything you need to know about the Avaya Aura® Core Components Technical Associate Support exam.