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Salesforce Certified Service Cloud Consultant
The Salesforce Certified Service Cloud Consultant exam validates your ability to design and implement complex customer service solutions using the Salesforce Service Cloud platform
- 105 min
- 67% to pass
- 60 bank questions
- 8 domains
certilumExam syllabus, organized by domain
The official Salesforce blueprint, with the real weight each domain carries on test day.
Try a real question
Answer one question from the live bank. Grading happens on our servers, so the answer key never reaches the page.
Try a real question
Sample Salesforce Certified Service Cloud Consultant exam question
Answer this question the same way you would on exam day. No sign-up needed — one random question, three tries to swap it out.
The code snippet shows a synchronous HTTP callout executed for each record in a large list. Which platform limit is most likely to be exceeded?
List<Account> accountsToSync = [SELECT Id, Name FROM Account];
for (Account acc : accountsToSync) {
Http http = new Http();
HttpRequest req = new HttpRequest();
req.setEndpoint('https://external.example.com/api/accounts');
req.setMethod('POST');
req.setBody('{"id":"' + acc.Id + '","name":"' + acc.Name + '"}');
http.send(req);
}Exam facts at a glance
Every figure below comes from the certification record or from the question bank itself.
- Time limit
- 105 minutes
- Passing score
- 67%
- Domains
- 8
- Questions in our bank
- 60
- Level
- ADVANCED
- Measured complexity
- 2.3 / 10
- Question mix
- 23 single · 19 multi · 18 interactive
Where the hard questions actually are
We score every question in the bank 1-10 on a reproducible formula. Below is the per-domain breakdown.
- Case Management11 questions · complexity 2.0/10 · Gentle
36% multi-select · 0% scenario · 27% interactive
- Contact Center Analytics7 questions · complexity 1.7/10 · Gentle
29% multi-select · 0% scenario · 29% interactive
- Implementation Strategies7 questions · complexity 3.4/10 · Gentle
29% multi-select · 57% scenario · 29% interactive
- Industry Knowledge3 questions · complexity 2.0/10 · Gentle
33% multi-select · 0% scenario · 33% interactive
- Intake and Interaction Channels9 questions · complexity 2.0/10 · Gentle
33% multi-select · 0% scenario · 33% interactive
- Integrations7 questions · complexity 2.6/10 · Gentle
29% multi-select · 29% scenario · 29% interactive
- Knowledge Management7 questions · complexity 2.7/10 · Gentle
43% multi-select · 14% scenario · 29% interactive
- Service Cloud Solution Design9 questions · complexity 2.0/10 · Gentle
33% multi-select · 0% scenario · 33% interactive
Read the questions before you take them
The question bank with the correct answer and a written explanation for every item.
Frequently asked questions
What you need to know before attempting the Salesforce Certified Service Cloud Consultant certification.
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