Question bank
Avaya IP Office™ Platform Technical Associate Implement
40 Avaya IP Office™ Platform Technical Associate Implement questions with the correct answer and a written explanation, organised across 5 exam domains.
- 40 questions
- 5 domains
- Foundation level
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Avaya IP Office Platform Architecture
10 questions in this domain
- Question 1Single Choice
Which Avaya IP Office hardware platform is designed to support up to 3,000 users with hot-standby redundancy?
- AIP500v2 base unit
- BServer Edition (SE)Correct answer
- C1600 Series IP Telephones
- DAvaya S8300 appliance
Why this is the answer
Server Edition supports up to 3,000 users with active-standby redundancy, unlike IP500v2 which is limited to 384 users.
- Question 2Multiple Select
Which two deployment models does the Avaya IP Office platform support for small to medium enterprises? (Choose two.)
- ALocal (on-premise)Correct answer
- BCloud (hosted by Avaya or partner)Correct answer
- CHybrid (combined on-prem and cloud)
- DRemote (branch) with centralized call control
Why this is the answer
The supported deployment models are Local (on-premise) and Cloud (hosted). Hybrid and remote branch are not primary models.
- Question 3Interactive
The following license file snippet was generated for an IP Office system. What type of license is being assigned for each physical telephone with programmable keys?
- AMobile User license
- BButton licenseCorrect answer
- CPower User license
- DUser license
Why this is the answer
A Button license is required for each physical telephone with programmable buttons, as stated in the license file.
- Question 4Single Choice
In a standard Avaya IP Office internal call between two H.323 IP phones on the same LAN, what is the default media path?
- AMedia goes through the IP Office server
- BMedia flows directly between the two phonesCorrect answer
- CMedia is sent to the SIP trunk provider first
- DMedia is hairpinned through the voicemail system
Why this is the answer
By default, H.323 internal calls use direct RTP media between endpoints; signaling goes through the IP Office.
- Question 5Multiple Select
Which of the following are capabilities of the 1600 Series IP Telephones? (Choose two.)
- ASupport for G.711, G.729a, and G.722 codecsCorrect answer
- BColor touchscreen display
- CBuilt-in Bluetooth support
- DOptional wall-mount kit and headset adapter (for 1608/1616)Correct answer
Why this is the answer
1600 Series supports G.711, G.729a, G.722 codecs and optional wall-mount/headset adapter; no color screen or Bluetooth.
- Question 6Interactive
Review the following configuration output from an Avaya IP Office system. Which software variant is being used?
- AEssential Edition
- BPreferred EditionCorrect answer
- CServer Edition
- DAdvanced Edition
Why this is the answer
Preferred Edition supports up to 300 users with resilience, hot-desking, and one-X Portal, as indicated by the output.
- Question 7Single Choice
What is the maximum number of users supported by Avaya IP Office Essential Edition?
- A100Correct answer
- B250
- C300
- D1000
Why this is the answer
Essential Edition supports a maximum of 100 users, as per Avaya official specifications.
- Question 8Multiple Select
Which of the following statements about media flow in Avaya IP Office are true? (Choose two.)
- AFor internal calls, media can flow directly between endpoints if codecs matchCorrect answer
- BFor SIP trunk calls, media always goes through the IP Office server
- CMedia must go through the IP Office for call recording or conferencingCorrect answer
- DFor PRI trunk calls, media flows directly from the phone to the PSTN
Why this is the answer
Direct media is used for internal calls with matching codecs; recording/conferencing forces media through the IP Office.
- Question 9Interactive
The following table compares two IP Office hardware platforms. Which platform is described by the row 'Maximum Users: 384 (with expansion)'?
- AIP500v2Correct answer
- BServer Edition
- C1600 Series
- DAvaya S8300
Why this is the answer
IP500v2 supports a maximum of 384 users with expansion modules; Server Edition supports 3,000.
- Question 10Single Choice
Which Avaya IP Office deployment model is most appropriate for a single site with 50 users where cost-effectiveness is the primary concern?
- AEssential EditionCorrect answer
- BPreferred Edition
- CServer Edition
- DCloud (Hosted)
Why this is the answer
Essential Edition is the most cost-effective for single sites under 100 users with no redundancy requirements.
Implementation and Configuration
14 questions in this domain
- Question 11Single Choice
Which Avaya component is required to create multi-level auto attendant menus?
- AVoicemail ProCorrect answer
- BBasic Voicemail
- CSystem Status Application
- DIP Office Manager
Why this is the answer
Voicemail Pro is needed for multi-level auto attendant; basic voicemail supports only single-level menus.
- Question 12Multiple Select
Which of the following are valid hunt group distributions in Avaya IP Office? (Select two.)
- ARing AllCorrect answer
- BSequentialCorrect answer
- CSpiral
- DRandom
Why this is the answer
Valid distributions: Ring All and Sequential. Spiral and Random are not IP Office hunt group types.
- Question 13Interactive
Examine the short code table. Which code is used to retrieve a group mailbox?
- A*17Correct answer
- B*18
- C*19
- D*20
Why this is the answer
Short code *17 is the default for group mailbox retrieval; *18 is for group mailbox administration.
- Question 14Single Choice
In Avaya IP Office, where is the phone’s MAC address typically configured?
- AExtension ObjectCorrect answer
- BUser Object
- CHunt Group Object
- DSystem Object
Why this is the answer
The MAC address is configured in the Extension object, not the User object.
- Question 15Multiple Select
Which parameters must be identical across all nodes to form an SCN? (Select two.)
- ASCN NameCorrect answer
- BSCN PasswordCorrect answer
- CNode ID
- DSystem Password
Why this is the answer
SCN Name and Password must match; Node ID must be unique per node.
- Question 16Interactive
Using the configuration excerpt, what is the default connection mode when Manager first opens a configuration?
- ARead OnlyCorrect answer
- BRead/Write
- CSupervisor
- DAdministrator
Why this is the answer
Manager connects in Read Only mode; you must toggle to Read/Write to make changes.
- Question 17Single Choice
Which transport protocol is commonly used for SIP trunk communication over the internet?
- AUDPCorrect answer
- BTCP
- CTLS
- DSCTP
Why this is the answer
UDP is the most common transport for SIP due to low latency; TCP and TLS are used for reliability and security.
- Question 18Multiple Select
Which of the following are required when configuring a site-to-site VPN for IP Office? (Select two.)
- APre-Shared KeyCorrect answer
- BPeer IP AddressCorrect answer
- CSCN Name
- DSIP Domain
Why this is the answer
VPN requires a pre-shared key and the peer's IP address; SCN and SIP are telephony features.
- Question 19Interactive
Examine the hunt group configuration. What destination takes effect after the timeout expires?
- AVoicemailCorrect answer
- BOperator
- CAuto Attendant
- DAnother Hunt Group
Why this is the answer
The overflow destination is set to group voicemail; other options are not specified.
- Question 20Single Choice
If a user object is deleted in IP Office, what happens to the associated extension?
- AIt remains but loses user-specific settingsCorrect answer
- BIt is automatically deleted
- CIt is moved to a default user
- DIt becomes a hunt group member
Why this is the answer
The extension stays but voicemail and COS are removed; it is not automatically deleted.
- Question 21Multiple Select
Which capabilities are provided by the System Status Application? (Select two.)
- AReal-time system monitoringCorrect answer
- BConfiguration changes
- CCall tracking and reportingCorrect answer
- DUser creation
Why this is the answer
SSA monitors and reports; configuration changes are made in Manager.
- Question 22Interactive
In Voicemail Pro, which action type is used to transfer a caller to a hunt group without announcing?
- ATransferCorrect answer
- BGoto
- CPlay Message
- DEnd
Why this is the answer
Transfer action places a call; Goto simply moves to another menu step without placing a call.
- Question 23Single Choice
What is the valid range for a small community network (SCN) node ID?
- A1-32Correct answer
- B0-31
- C1-64
- D100-132
Why this is the answer
SCN node IDs must be between 1 and 32 inclusive; 0 and above 32 are invalid.
- Question 24Multiple Select
Which two statements are true about hunt group voicemail? (Select two.)
- AGroup mailbox can be accessed by multiple usersCorrect answer
- BGroup mailbox requires a Voicemail Pro license
- CGroup mailbox retrieval uses short code *17Correct answer
- DGroup mailbox can only be accessed by the hunt group supervisor
Why this is the answer
Group mailbox is accessible by members via *17; basic voicemail is sufficient, no Pro license needed.
Integration and Advanced Features
4 questions in this domain
- Question 25Single Choice
Which component manages skills-based routing when integrating Avaya IP Office with Contact Center Select?
- AACCSCorrect answer
- BIP Office Manager
- CSystem Manager
- DContact Recorder
Why this is the answer
Skills-based routing is managed by ACCS; IP Office only passes calls to the ACCS hunt group.
- Question 26Multiple Select
Which two elements are required for Microsoft Teams Direct Routing integration with IP Office?
- APublic CA certificateCorrect answer
- BSIP domain in TeamsCorrect answer
- CStatic IP address only
- DUDP port 5060 open
Why this is the answer
A public CA certificate is needed for TLS; the SIP domain must match the SBC FQDN in Teams.
- Question 27Interactive
What event triggers an automatic failover in a Survivable Core Network pair?
- ALoss of heartbeatCorrect answer
- BManual force-failover
- CScheduled maintenance
- DPower surge
Why this is the answer
The standby detects 6 missed heartbeats (12 seconds) and assumes control automatically.
- Question 28Single Choice
What license must be added to the IP Office when integrating with Avaya Contact Center Select?
- AACCS port licenseCorrect answer
- BPer-user voicemail license
- CVideo conferencing license
- DSIP trunk license
Why this is the answer
Each concurrent call in ACCS consumes a port license on IP Office, separate from ACCS per-agent licenses.
Maintenance and Troubleshooting
8 questions in this domain
- Question 29Single Choice
What is the primary method to access the System Status Application (SSA) for Avaya IP Office?
- AVia a web browser using the IP address of the control unit followed by /ssaCorrect answer
- BBy opening the Avaya IP Office Manager application and selecting the SSA tab
- CThrough the command line interface (CLI) using the 'ssa' command
- DBy connecting a monitor and keyboard directly to the IP Office chassis
Why this is the answer
SSA is accessed via a web browser at http://<IP_Office_IP>/ssa. The other options describe incorrect methods; Manager is for configuration, CLI is not the primary access, and direct console access is not the standard way for SSA.
- Question 30Multiple Select
Which of the following views are available in the System Status Application (SSA)? (Select all that apply.)
- AAlarmsCorrect answer
- BTracesCorrect answer
- CSystem StatusCorrect answer
- DEvent LogCorrect answer
Why this is the answer
All four are standard views within SSA: Alarms, Traces, System Status, and Event Log. The playbook explicitly mentions each as key diagnostic components.
- Question 31Interactive
Review the following alarm log entry from an IP Office system. What severity level is indicated?
- ACritical
- BMajor
- CMinorCorrect answer
- DInformational
Why this is the answer
The log shows a repeating Minor alarm about a T1 trunk disconnect sequence error. Minor alarms require investigation but are not immediately service-affecting, though they can escalate.
- Question 32Single Choice
Which Avaya tool is specifically designed for deep-dive protocol analysis and performance counter capture over extended periods?
- ASystem Monitor (SMON)Correct answer
- BSystem Status Application (SSA)
- CIP Office Manager
- DAvaya Diagnostic Assistant
Why this is the answer
SMON is the tool for deep-dive analysis, capturing protocol traces and performance counters over time. SSA is for real-time health snapshots, Manager is for configuration, and Diagnostic Assistant is a different product.
- Question 33Multiple Select
Which of the following performance counters can be monitored using the System Status Application? (Select all that apply.)
- ACurrent call countCorrect answer
- BCPU load (1-minute average)Correct answer
- CMemory usage percentageCorrect answer
- DTrunk utilizationCorrect answer
Why this is the answer
SSA displays all these counters: active calls, CPU load, memory usage, and trunk utilization. The playbook lists them as key metrics for monitoring system health.
- Question 34Interactive
In the SSA Traces tab, a technician sets the filter to 'Extension 200'. What will this trace capture?
- AAll signaling and media messages involving extension 200Correct answer
- BOnly call setup messages for extension 200
- CAll system events regardless of source
- DOnly error messages related to extension 200
Why this is the answer
Trace filters capture all relevant events (signaling, media, system) for the specified extension. It does not limit to setup only, nor to errors alone, and it does not capture unrelated events.
- Question 35Single Choice
What does a standard Avaya IP Office Manager backup (File > Save) capture?
- ASystem configuration and optionally voicemail filesCorrect answer
- BThe entire SD card filesystem including firmware
- COnly voicemail recordings
- DOnly the license keys
Why this is the answer
A Manager backup saves the configuration database (.cfg) and can include voicemail if that option is selected. It does not capture the operating system or firmware image.
- Question 36Multiple Select
Which of the following steps are part of the correct procedure to restore an Avaya IP Office after an SD card failure? (Select all that apply.)
- AFlash the new SD card with the correct firmware imageCorrect answer
- BBoot the system with the new card before restoring configurationCorrect answer
- CRestore the configuration via Manager after the system bootsCorrect answer
- DImmediately restore the voicemail before booting
Why this is the answer
The correct sequence is: flash firmware, boot, then restore configuration. Voicemail is restored after the system is operational. Immediate voicemail restore is not possible before booting.
Security and Best Practices
4 questions in this domain
- Question 37Single Choice
What is the default system password for an Avaya IP Office Manager access?
- ABlank (no password)Correct answer
- Badmin
- Cpassword
- D1234
Why this is the answer
The default system password in IP Office is blank. Avaya recommends setting a complex password immediately to secure the configuration database.
- Question 38Multiple Select
Which of the following are recommended security practices for an Avaya IP Office system? (Select all that apply.)
- ASet a strong system passwordCorrect answer
- BExpose the Web Manager directly to the internet
- CDisable HTTP and force HTTPS for managementCorrect answer
- DUse default SNMP community strings
Why this is the answer
Setting a strong password and disabling HTTP (forcing HTTPS) are best practices. Exposing Web Manager or using default SNMP strings are security risks.
- Question 39Interactive
Review the following configuration excerpt from the IP Office Manager Security tab. What is the lockout reset timer value?
- A15 minutes
- B30 minutesCorrect answer
- C60 minutes
- DNot configurable
Why this is the answer
In IP Office, the lockout reset timer is hard-coded to 30 minutes and cannot be changed by the administrator.
- Question 40Single Choice
Which default port is used for SIP signaling on Avaya IP Office?
- AUDP 5060Correct answer
- BUDP 4500
- CTCP 1850
- DTCP 7060
Why this is the answer
SIP signaling uses UDP port 5060 by default. Port 4500 is for IPSec NAT-T, 1850 is for ASA, 7060 is for Manager remote access.
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