Avaya Aura® Core Components Technical Associate Support

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Avaya Aura® Core Components Technical Associate Support

72201T

The Avaya Aura® Core Components Technical Associate Support certification (ASTA-7220) validates a candidate's foundational knowledge and skills required to manage and troubleshoot the Avaya Aura® platform

105 min
68% to pass
66 bank questions
5 domains
Start the full practice examAvaya Aura® Core Components Technical Associate Support — freshly shuffled Foundation questions, timed, with domain scoring and explanations.

Exam syllabus, organized by domain

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Sample Avaya Aura® Core Components Technical Associate Support exam question

Answer this question the same way you would on exam day. No sign-up needed — one random question, three tries to swap it out.

MasterUser and Feature Support

An agent reports that they are logged into the ACD system but not receiving any calls. The real‑time display shows the agent's state as 'Auxiliary' with reason code 'Break'. The agent insists they did not manually enter Aux. What is the most likely reason the agent is not receiving calls?

Exam facts at a glance

Every figure below comes from the certification record or from the question bank itself.

Time limit
105 minutes
Passing score
68%
Domains
5
Questions in our bank
66
Level
ASSOCIATE
Measured complexity
1.9 / 10
Question mix
25 single · 21 multi · 20 interactive

Where the hard questions actually are

We score every question in the bank 1-10 on a reproducible formula. Below is the per-domain breakdown.

Exam complexity score1.9/10Gentle · measured across 66 bank questions
  • Avaya Aura® Core Components Overview and Architecture10 questions · complexity 1.8/10 · Gentle

    30% multi-select · 0% scenario · 30% interactive

  • Maintenance and Troubleshooting20 questions · complexity 2.0/10 · Gentle

    35% multi-select · 0% scenario · 30% interactive

  • Security and Compliance Fundamentals10 questions · complexity 1.8/10 · Gentle

    30% multi-select · 0% scenario · 30% interactive

  • System Administration and Management16 questions · complexity 1.9/10 · Gentle

    31% multi-select · 0% scenario · 31% interactive

  • User and Feature Support10 questions · complexity 1.8/10 · Gentle

    30% multi-select · 0% scenario · 30% interactive

See the full difficulty breakdown and the methodology

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Browse 66 Avaya Aura® Core Components Technical Associate Support questions with answers

Frequently asked questions

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