Question bank
Change Management Practitioner v3
41 Change Management Practitioner v3 questions with the correct answer and a written explanation, organised across 5 exam domains.
- 41 questions
- 5 domains
- Foundation level
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Jump straight to any question. Answers and explanations are inline.
Change Communication and Stakeholder Engagement
8 questions in this domain
- Question 1Single Choice
What is the primary purpose of stakeholder analysis in change management?
- ATo develop a communication schedule
- BTo understand stakeholders' positions, interests, and influenceCorrect answer
- CTo create a project timeline
- DTo assign tasks to team members
Why this is the answer
Stakeholder analysis aims to understand stakeholders' positions, interests, and influence to plan engagement.
- Question 2Multiple Select
Which actions are part of stakeholder analysis in the APMG framework?
- AIdentificationCorrect answer
- BCategorisationCorrect answer
- CPrioritisationCorrect answer
- DEngagement planning
Why this is the answer
Stakeholder analysis involves systematically identifying, categorising, and prioritising stakeholders.
- Question 3Interactive
Based on the stakeholder data provided in the code block, what engagement strategy should be applied?
- AManage Closely
- BKeep SatisfiedCorrect answer
- CKeep Informed
- DMonitor
Why this is the answer
High power, low interest stakeholders should be kept satisfied to prevent negative use of power.
- Question 4Single Choice
What does the Commitment Curve model describe in change management?
- AThe stages from awareness to championingCorrect answer
- BThe emotional cycle of change
- CThe steps in communication planning
- DThe process of stakeholder identification
Why this is the answer
The Commitment Curve models progressive stages from awareness to championing for stakeholder buy-in.
- Question 5Multiple Select
Which of the following are Cialdini's principles of influence?
- AReciprocityCorrect answer
- BScarcityCorrect answer
- CConsistencyCorrect answer
- DSocial Loafing
Why this is the answer
Cialdini's principles include reciprocity, scarcity, authority, consistency, liking, and social proof.
- Question 6Interactive
Based on the stakeholder description in the code block, choose the best influence technique.
- AAuthority
- BSocial Proof
- CRational PersuasionCorrect answer
- DLiking
Why this is the answer
An analytical stakeholder demanding ROI evidence is best influenced through rational persuasion with data.
- Question 7Single Choice
In stakeholder mapping, how does influence differ from power?
- AInfluence is formal authority, power is informal
- BInfluence is ability to sway, power is formal authorityCorrect answer
- CBoth are the same
- DPower is based on relationships, influence on position
Why this is the answer
Influence is the ability to sway others informally, while power is formal authority derived from position.
- Question 8Multiple Select
Which features are essential for effective change communication planning?
- ATwo-way feedbackCorrect answer
- BSingle channel use
- CTailored messagesCorrect answer
- DTiming aligned with change lifecycleCorrect answer
Why this is the answer
Effective planning uses feedback, tailored messages, and proper timing; not a single channel.
Change Implementation and Sustainability
11 questions in this domain
- Question 9Single Choice
What is the first step in a change readiness assessment?
- ADefining the scope of changeCorrect answer
- BDistributing a survey
- CEvaluating resistance levels
- DIdentifying sponsors
Why this is the answer
The first step is defining the scope to establish boundaries and criteria.
- Question 10Multiple Select
Which dimensions are part of a change readiness assessment? (Select two)
- APsychological readinessCorrect answer
- BStructural readinessCorrect answer
- CFinancial readiness
- DMarket readiness
Why this is the answer
Readiness assessment examines psychological, structural, and cultural readiness.
- Question 11Interactive
Review the readiness lifecycle steps in the code block. What step is missing?
- AReassess after interventionsCorrect answer
- BCreate action plan
- CCollect data
- DDefine thresholds
Why this is the answer
The missing step is reassessment after interventions to close gaps.
- Question 12Single Choice
What is the primary output of a change impact analysis?
- AImpact severity matrixCorrect answer
- BStakeholder power grid
- CCommunication plan
- DTraining schedule
Why this is the answer
The primary output is an impact severity matrix or register.
- Question 13Multiple Select
Which factors are considered cascading effects in change impact analysis? (Select two)
- AChanges in adjacent workflowsCorrect answer
- BShifts in job rolesCorrect answer
- CIncrease in marketing budget
- DOffice relocation
Why this is the answer
Cascading effects include workflow and role changes triggered by primary change.
- Question 14Interactive
Based on the code block, which impact classification is correct for a change affecting few people deeply?
- ALow breadth, high intensityCorrect answer
- BHigh breadth, low intensity
- CHigh breadth, high intensity
- DLow breadth, low intensity
Why this is the answer
Low breadth, high intensity means few people but deep change.
- Question 15Single Choice
In an implementation roadmap, what is the purpose of milestones?
- ATo represent validated achievements with exit criteriaCorrect answer
- BTo mark the end of the project
- CTo assign individual tasks
- DTo estimate budget
Why this is the answer
Milestones are validated achievements with clear exit criteria.
- Question 16Multiple Select
Which elements should be considered when aligning resources in a change plan? (Select two)
- ACalendar of other initiativesCorrect answer
- BWorkload peaks and buffersCorrect answer
- CVendor contract terms
- DOffice furniture availability
Why this is the answer
Consider other initiatives and workload peaks to negotiate buffers.
- Question 17Interactive
The code shows a roadmap phase list. Identify the missing phase.
- ASustainabilityCorrect answer
- BPreparation
- CPilot
- DGo-live
Why this is the answer
Sustainability is the missing phase after implementation.
- Question 18Single Choice
What is the primary goal of embedding change compared to implementation?
- AEmbedding aims for habituation and institutionalisationCorrect answer
- BEmbedding focuses on initial adoption
- CEmbedding is about training delivery
- DEmbedding is the same as go-live
Why this is the answer
Embedding makes the change the new norm through habituation.
- Question 19Multiple Select
Which activities are part of reinforcement during the embedding phase? (Select two)
- APerformance appraisals aligned to new behaviorsCorrect answer
- BPeer recognition programsCorrect answer
- CInitial user training
- DProject closure report
Why this is the answer
Reinforcement includes formal and informal rewards for new behaviors.
Change and the Individual
8 questions in this domain
- Question 20Single Choice
What does the Kübler-Ross Change Curve originally describe?
- AEmotional stages people go through when facing a significant changeCorrect answer
- BOrganizational phases of a change project
- CCommunication strategies for change managers
- DThe steps to implement a new process
Why this is the answer
The Kübler-Ross Change Curve, originally developed for grief, describes five emotional stages: denial, anger, bargaining, depression, and acceptance. In change management, it is adapted to understand individual responses to organizational change.
- Question 21Multiple Select
Which of the following are elements of the ADKAR model? (Select all that apply)
- AAwarenessCorrect answer
- BDesireCorrect answer
- CKnowledgeCorrect answer
- DAcceptance
Why this is the answer
The ADKAR model consists of Awareness, Desire, Knowledge, Ability, and Reinforcement. Acceptance is not an element; it is a stage in the Change Curve.
- Question 22Interactive
Review the scenario in the code block below. Which stage of the Change Curve is the employee experiencing?
- ADenial
- BAnger
- CBargainingCorrect answer
- DDepression
Why this is the answer
Bargaining involves attempting to negotiate or make deals to postpone the change. The individual's offer to 'do extra work' is a typical example of bargaining.
- Question 23Single Choice
According to Herzberg's Two-Factor Theory, which of the following is considered a Motivator?
- AJob security
- BSalary
- CRecognitionCorrect answer
- DWork conditions
Why this is the answer
Herzberg distinguished between Hygiene factors (e.g., job security, salary, work conditions) which prevent dissatisfaction, and Motivators (e.g., recognition, achievement, growth) which actively drive satisfaction and engagement.
- Question 24Multiple Select
Which of the following are dimensions of the Big Five personality model? (Select all that apply)
- AOpennessCorrect answer
- BConscientiousnessCorrect answer
- CExtraversionCorrect answer
- DDominance
Why this is the answer
The Big Five model includes Openness, Conscientiousness, Extraversion, Agreeableness, and Neuroticism. Dominance is a dimension of the DISC model, not the Big Five.
- Question 25Interactive
Examine the scenario in the code block below. Based on the Bridges Transition Model, which phases should the change practitioner focus on? (Select all that apply)
- AEnding, Losing, and Letting GoCorrect answer
- BThe Neutral ZoneCorrect answer
- CThe New Beginning
- DDenial and Anger
Why this is the answer
The person is grieving the loss of old relationships and routines, which corresponds to the Ending phase. They feel lost and uncertain, which is characteristic of the Neutral Zone. The New Beginning requires acceptance and new identity, not yet reached.
- Question 26Single Choice
According to the Bridges Transition Model, what is the main difference between change and transition?
- AChange is the external event; transition is the internal psychological processCorrect answer
- BChange is slow; transition is fast
- CChange is individual; transition is organizational
- DChange can be managed; transition cannot
Why this is the answer
Bridges emphasizes that change is the external situation (new system, restructuring) while transition is the inner reorientation that people must go through to adopt the change.
- Question 27Multiple Select
Which of the following interventions are most appropriate for building the 'Desire' element in the ADKAR model? (Select all that apply)
- ASharing personal testimonials from peers who benefit from the changeCorrect answer
- BHaving the executive sponsor explain the business case in a town hallCorrect answer
- CProviding detailed training materials and user manuals
- DRequiring attendance at mandatory briefings
Why this is the answer
Desire is built by personal and meaningful communication that addresses WIIFM (What's In It For Me). Testimonials and sponsor communication can influence personal choice. Training addresses Knowledge, not Desire. Mandatory briefings may increase awareness but not genuine desire.
Change and the Organization
8 questions in this domain
- Question 28Single Choice
What is organizational change in the context of the APMG Change Management Practitioner v3 syllabus?
- AA deliberate movement from current to desired future stateCorrect answer
- BAny random adjustment in company policies
- CA series of isolated adjustments without coordination
- DA reactive response to all external pressures
Why this is the answer
Organizational change is defined as a deliberate, structured movement from an 'as-is' to a 'to-be' state to achieve strategic objectives.
- Question 29Multiple Select
Which of the following are examples of external drivers of change? (Select two)
- ANew government regulationCorrect answer
- BChanges in customer preferencesCorrect answer
- CA new CEO's strategic vision
- DOperational inefficiencies
Why this is the answer
External drivers originate outside the organization, such as regulations and market shifts. Internal drivers include new CEOs and internal inefficiencies.
- Question 30Interactive
Based on the PESTLE analysis code block, identify the external driver for change.
- ATechnological disruptionCorrect answer
- BInternal cost reduction
- CNew CEO appointment
- DProcess improvement goal
Why this is the answer
External drivers include technological changes, new laws, or market shifts, not internal operational goals.
- Question 31Single Choice
What is the primary responsibility of a change practitioner according to the APMG framework?
- AExecuting the tactical change management planCorrect answer
- BProviding final budget approval for change
- CDefining the strategic vision for change
- DManaging the technical project deliverables
Why this is the answer
The change practitioner is responsible for tactical execution and coordination of change activities, not for vision or budget approval.
- Question 32Multiple Select
Which two activities are part of a change practitioner's role?
- AStakeholder analysisCorrect answer
- BChange impact analysisCorrect answer
- CSetting the project budget
- DPresenting the business case to the board
Why this is the answer
Change practitioners perform stakeholder and impact analysis. Budget setting and board presentations are sponsor responsibilities.
- Question 33Interactive
Refer to the change governance code block. Which role is missing from the responsible parties?
- AChange SponsorCorrect answer
- BProject Manager
- CHuman Resources
- DExternal Consultant
Why this is the answer
The governance matrix lists the practitioner, manager, and agent but omits the sponsor, who is accountable for overall success.
- Question 34Single Choice
What is organizational culture as defined in the context of change management?
- AShared assumptions, values, and beliefs guiding behaviorCorrect answer
- BThe formal reporting structure of a company
- CThe temporary mood or climate of an organization
- DThe list of company policies and procedures
Why this is the answer
Organizational culture is the collective pattern of shared assumptions, values, and beliefs, not temporary climate or formal structure.
- Question 35Multiple Select
Which two are elements of the Cultural Web by Johnson and Scholes?
- AStories and symbolsCorrect answer
- BPower structuresCorrect answer
- CSWOT factors
- DPESTLE dimensions
Why this is the answer
The Cultural Web includes stories, symbols, power structures, organizational structure, control systems, and routines.
Change and the Team
6 questions in this domain
- Question 36Single Choice
According to Tuckman's model, which stage is characterized by polite, cautious behavior and dependence on the leader for direction?
- AFormingCorrect answer
- BStorming
- CNorming
- DPerforming
Why this is the answer
Forming is the initial stage where team members are polite and seek direction from authority.
- Question 37Multiple Select
Which of the following are recognized Belbin team roles? (Select two)
- AShaperCorrect answer
- BCoordinatorCorrect answer
- CManager
- DSupervisor
Why this is the answer
Shaper and Coordinator are Belbin roles; Manager and Supervisor are not part of the model.
- Question 38Interactive
Review the following array representing Tuckman's stages. Which stage is missing from the sequence?
- ANormingCorrect answer
- BReforming
- CAdjourning
- DInforming
Why this is the answer
The list contains Forming, Storming, Performing, Adjourning but misses Norming.
- Question 39Single Choice
In Tuckman's team development model, which stage is marked by conflict and disagreement among members?
- AForming
- BStormingCorrect answer
- CNorming
- DPerforming
Why this is the answer
Storming is the stage where conflict and disagreement naturally arise as members assert themselves.
- Question 40Multiple Select
Which of the following are components of the SPACES model? (Select two)
- APurposeCorrect answer
- BContentCorrect answer
- CChannel
- DEmotion
Why this is the answer
SPACES includes Situation, Purpose, Audience, Content, Emotional Environment, and Style.
- Question 41Interactive
Examine the code that classifies entities based on formality. According to the code, what is the name of a formal group type?
- AStakeholder GroupCorrect answer
- BCoalition
- CBoth
- DNeither
Why this is the answer
The code assigns 'Stakeholder Group' for formal entities and 'Coalition' for informal ones.
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