How many questions are on the ServiceNow Certified System Administrator exam?

The ServiceNow Certified System Administrator exam has 60 questions, and the vendor's published description is: 60 questions; 90 minutes.

How long do you have to complete the ServiceNow Certified System Administrator exam?

You get 90 minutes, which is about 90 seconds per question. The published format is: 60 questions; 90 minutes.

What score do you need to pass the ServiceNow Certified System Administrator exam?

The passing score is 70% (Not published by the provider).

How should I use the domain weights when revising?

Weight by percentage, not by domain. 10% is the one where lost points cost you the most, and Certilum scores you per domain so you can see exactly where that is.

Does Certilum have practice questions for the ServiceNow Certified System Administrator exam?

Yes: 60 questions in our bank for this certification, each tagged to the exam domain it belongs to, with the official domain weights applied.

Exam format

ServiceNow Certified System Administrator Exam Format

CSA

Everything the official exam blueprint specifies: question count, time limit, scoring and the weight each domain carries. The ServiceNow Certified System Administrator (CSA) exam is the foundational credential for anyone looking to manage and configure the ServiceNow platform. As of the latest 2026 updates, the exam focuses heavily on the platform's ability to automate complex business processes through low-code tools like Flow Designer and the robust management of the Configuration Management Database (CMDB). Candidates must demonstrate proficiency in configuring the user interface, managing data integrity through import sets, and ensuring platform security via granular Access Control Lists. This certification confirms that the holder can maintain a healthy, scalable instance and support various IT Service Management (ITSM) workflows.

60 questions

90 min

70% to pass

7 domains

certilum

Exam facts at a glance

The published specifications for this certification.

Specification	Value
Questions	60
Time limit	90 minutes (90s per question)
Passing score	70% — Not published by the provider
Domains	7
Level	Associate
Question bank here	60 questions
Published format	60 questions; 90 minutes
Source	Official exam specification, published by the vendor

Official domain weights

The percentage of the exam each domain carries. Weight your revision by these numbers, not by what you find hardest.

Domain	Weight	Topics	Practice Qs
Collaboration	10%	Notifications User Groups Communication Workflows +1 more	6
Integration & APIs	10%	REST/SOAP Basics Import Sets Transform Maps +1 more	6
Application Development	20%	Flow Designer Business Rules Client Scripts +2 more	12
Database Administration	20%	Tables and Columns Schema Map Dictionary entries +2 more	12
Security & Access Control	10%	ACLs (Access Control Lists) User Roles Groups +2 more	6
Service Management & ITSM	15%	Incident Management Problem Management Change Management +2 more	9
User Interface & Navigation	15%	List and Form layouts Filter Navigator Personalization +2 more	9

The heaviest domain is Collaboration at 10%, and that is where lost points cost you the most. Certilum scores you per domain so you can see the difference between a knowledge gap and a formatting problem.

Note from the vendor record: Exam code/credential: Certified System Administrator (CSA), Mainline Exam Blueprint KB0011554, updated January 2026, delivered by Pearson VUE (online proctored or test center). Blueprint explicitly states the cut score is 'not publicly shared and is not always 70%', so no numeric passing score is published. No formal prerequisite; ServiceNow Administration Fundamentals training is recommended (ILT completion bundles one free exam attempt). Fee sources: ServiceNow cost/certification pages KB0013317 (CSA/CAD/CAS-PA USD 300; CIS USD 450) and the official certification FAQ PDF (retake USD 100). Renewal model: annual delta exams + yearly USD 200 CMP fee - it is NOT a 3-year renewal cycle. Note the legacy 2017/2023 blueprint PDFs on servicenow.com/community cite an older domain structure; current blueprint is KB0011554 (January 2026). Official exam page

More about the ServiceNow Certified System Administrator exam

Explore the rest of this page series: format, cost, difficulty, requirements and how to prepare.

Exam costPrice, retakes and total budget Pass rateThe score you need Who can take itRequirements and prerequisites Study planHow to prepare, by domain

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Frequently asked questions

Everything you need to know about the ServiceNow Certified System Administrator exam.

There are 7 domains: Collaboration, Integration & APIs, Application Development, Database Administration, Security & Access Control, Service Management & ITSM, User Interface & Navigation. The official weights are Collaboration 10%, Integration & APIs 10%, Application Development 20%, Database Administration 20%, Security & Access Control 10%, Service Management & ITSM 15%, User Interface & Navigation 15%.