ITIL 4 Specialist: Drive Stakeholder Value Exam Format

Our record lists 40 questions for the ITIL 4 Specialist: Drive Stakeholder Value. The vendor does not publish a question count, so treat that as a working figure rather than an official specification.

Our record lists 90 minutes, roughly 135 seconds per question. The vendor does not publish a duration for this exam, so use it as a planning figure.

Our record lists 65% as the pass mark for the ITIL 4 Specialist: Drive Stakeholder Value. Most certification bodies do not publish a numeric cut score, so treat this as our benchmark rather than an official threshold.

There are 6 domains: Managing customer journeys, Shaping customer expectations, Managing stakeholder relationships, Understanding customer and stakeholder needs, Managing demand and building a value proposition, Aligning and realigning expectations and agreeing on service outcomes. The official weights are Managing customer journeys 20%, Shaping customer expectations 15%, Managing stakeholder relationships 15%, Understanding customer and stakeholder needs 20%, Managing demand and building a value proposition 15%, Aligning and realigning expectations and agreeing on service outcomes 15%.

Weight by percentage, not by domain. 20% is the one where lost points cost you the most, and Certilum scores you per domain so you can see exactly where that is.

Yes: 40 questions in our bank for this certification, each tagged to the exam domain it belongs to, with the official domain weights applied.