ITIL 4 Specialist: Create, Deliver and Support

Exam format

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ITIL 4 Specialist: Create, Deliver and Support Exam Format

ITIL-4-CDS

Everything the official exam blueprint specifies: question count, time limit, scoring and the weight each domain carries. The ITIL 4 Specialist: Create, Deliver and Support (CDS) certification is designed to provide professionals with the practical skills required to operate in a modern service management environment. Unlike foundational courses, CDS focuses heavily on the practical application of value streams. It teaches candidates how to move beyond theoretical knowledge to actually designing, delivering, and supporting services through optimized processes. You will learn how to coordinate various practices to ensure that the output of one activity becomes the effective input for the next, ultimately driving value for the customer. The curriculum emphasizes the importance of understanding stakeholder requirements and ensuring that all activities within a service lifecycle are aligned with the organizational goals of agility and efficiency.

40 questions
90 min
70% to pass
4 domains

Exam facts at a glance

The published specifications for this certification.

SpecificationValue
Questions40
Time limit90 minutes (135s per question)
Passing score70% — 70% (minimum required score to pass)
Domains4
LevelProfessional
Question bank here40 questions
Published format40 questions; 90 minutes; multiple choice
SourceOfficial exam specification, published by the vendor

Official domain weights

The percentage of the exam each domain carries. Weight your revision by these numbers, not by what you find hardest.

DomainWeightTopicsPractice Qs
Stakeholders25%
  • Identifying key stakeholders
  • Understanding stakeholder needs and expectations
  • Effective communication and engagement strategies
  • +1 more
10
Continual improvement13%
  • The Continual Improvement Model
  • Measuring service performance
  • Driving iterative improvements
  • +1 more
5
Value streams and processes34%
  • Designing and managing value streams
  • Optimizing process workflows
  • Integrating activities into end-to-end value streams
  • +1 more
14
Service management practices28%
  • Deployment management
  • Service desk practice
  • Incident management integration
  • +2 more
11

The heaviest domain is Stakeholders at 25%, and that is where lost points cost you the most. Certilum scores you per domain so you can see the difference between a knowledge gap and a formatting problem.

Note from the vendor record: ITIL 4 Specialist: Create, Deliver and Support (CDS) is a PeopleCert/Axelos exam. Prerequisite is ITIL 4 Foundation, or an ITIL v3 foundation/ITIL 4 Managing Professional certificate, and candidates are expected to take training through an Axelos PeopleCert Accredited Training Organization or PeopleCert Official eLearning; results are available immediately after completion. Certification renewal is required every 3 years and involves earning 60 CPD points. Pricing displayed on the official page was rendered for a Costa Rica locale including VAT (exam bundle US$683.00), so amounts differ by region, currency and tax treatment; there is no separate unpublished fee. Official exam page

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Everything you need to know about the ITIL 4 Specialist: Create, Deliver and Support exam.