How many questions are on the Avaya Workforce Engagement Technical Associate Support exam?

Our record lists 68 questions for the Avaya Workforce Engagement Technical Associate Support. The vendor does not publish a question count, so treat that as a working figure rather than an official specification.

How long do you have to complete the Avaya Workforce Engagement Technical Associate Support exam?

Our record lists 90 minutes, roughly 79 seconds per question. The vendor does not publish a duration for this exam, so use it as a planning figure.

What score do you need to pass the Avaya Workforce Engagement Technical Associate Support exam?

Our record lists 68% as the pass mark for the Avaya Workforce Engagement Technical Associate Support. Most certification bodies do not publish a numeric cut score, so treat this as our benchmark rather than an official threshold.

How should I use the domain weights when revising?

Weight by percentage, not by domain. 10% is the one where lost points cost you the most, and Certilum scores you per domain so you can see exactly where that is.

Does Certilum have practice questions for the Avaya Workforce Engagement Technical Associate Support exam?

Yes: 68 questions in our bank for this certification, each tagged to the exam domain it belongs to, with the official domain weights applied.

Exam format

Avaya Workforce Engagement Technical Associate Support Exam Format

33160T

Everything the official exam blueprint specifies: question count, time limit, scoring and the weight each domain carries. The Avaya Workforce Engagement Technical Associate Support certification (exam code ASTA-3308) validates foundational knowledge and skills required to support Avaya Workforce Engagement solutions. This certification covers the core concepts of Avaya Oceana, Avaya Aura Contact Center, and the Workforce Optimization suite, including Workforce Management, Quality Management, Performance Management, and Interaction Analytics. The exam assesses a candidate's ability to perform installation, configuration, and troubleshooting of these systems within an Avaya Aura environment. This certification is designed for professionals beginning their journey in supporting Avaya contact center solutions and provides a strong foundation for advanced support and engineering roles. Successful candidates demonstrate understanding of system architecture, deployment prerequisites, user provisioning, and basic security and compliance requirements. Achieving this certification validates a technician's capability to provide first-line support for Avaya Workforce Engagement products in real-world deployments.

68 questions

90 min

68% to pass

5 domains

certilum

Exam facts at a glance

What we know about this exam, and where the information comes from.

Specification	Value
Questions	68
Time limit	90 minutes (79s per question)
Passing score	68%
Domains	5
Level	Associate
Question bank here	68 questions
Source	Certilum's own record — the vendor does not publish this figure

Official domain weights

The percentage of the exam each domain carries. Weight your revision by these numbers, not by what you find hardest.

Domain	Weight	Topics	Practice Qs
Security and Compliance	10%	Describe security best practices for Avaya Workforce Engagement deployments Identify compliance requirements related to call recording and data privacy Understand user access controls and authentication mechanisms +2 more	7
Support and Troubleshooting	20%	Apply troubleshooting methodology for common issues in Avaya Workforce Engagement solutions Analyze system logs and trace files to diagnose problems Understand the use of administration tools for monitoring system health +2 more	13
Installation and Configuration	25%	Describe the installation and deployment process for Avaya Workforce Engagement components Explain configuration steps for Avaya Workforce Management, Quality Management, and Performance Management Understand system requirements and prerequisites for implementing workforce optimization solutions +2 more	17
Avaya Workforce Optimization Solutions	25%	Identify Avaya Workforce Management capabilities including forecasting and scheduling Describe Avaya Quality Management features for call recording and evaluation Explain Avaya Performance Management for analytics and reporting +2 more	17
Avaya Oceana and Avaya Aura Contact Center Concepts	20%	Describe the key features and capabilities of Avaya Oceana and AACC Identify the components of the Avaya Workforce Engagement ecosystem Understand the relationship between Avaya Aura and Workforce Engagement solutions +2 more	14

The heaviest domain is Security and Compliance at 10%, and that is where lost points cost you the most. Certilum scores you per domain so you can see the difference between a knowledge gap and a formatting problem.

Note from the vendor record: PRICE: The 8 codes are 'Online Tests' (suffix T) of the Avaya Services Technical Associate (ASTA) program. AvayaLearning.com was decommissioned on 30-Jun-2026 and the official page avaya.com/credential-program-faq/ returns 404, so there is no verifiable official fee in force. The last official policy (Policies_and_Procedures.pdf from Avaya Learning) said: 'Avaya Online Tests are complimentary and there are not delivery charges' and 'Avaya Proctored Exam fees are $125 USD global list price per exam'. Pearson VUE (home.pearsonvue.com/avaya) does not publish prices. Certification: Avaya Workforce Engagement Technical Associate Support..

More about the Avaya Workforce Engagement Technical Associate Support exam

Explore the rest of this page series: format, cost, difficulty, requirements and how to prepare.

Pass rateThe score you need Who can take itRequirements and prerequisites Study planHow to prepare, by domain

Related certifications

Explore other certifications in the same category and see how they stack up.

Advanced Certified Scrum Product Owner (A-CSPO)

Scrum Alliance

Professional Scrum Product Owner II

Scrum.org

Program Management Professional

Project Management Institute

Adobe Certified Expert - Marketo Engage Business Practitioner

Adobe

Adobe Target Business Practitioner Expert

Adobe

Certified Scrum Product Owner (CSPO)

Scrum Alliance

Frequently asked questions

Everything you need to know about the Avaya Workforce Engagement Technical Associate Support exam.

There are 5 domains: Security and Compliance, Support and Troubleshooting, Installation and Configuration, Avaya Workforce Optimization Solutions, Avaya Oceana and Avaya Aura Contact Center Concepts. The official weights are Security and Compliance 10%, Support and Troubleshooting 20%, Installation and Configuration 25%, Avaya Workforce Optimization Solutions 25%, Avaya Oceana and Avaya Aura Contact Center Concepts 20%.