Avaya Messaging Technical Associate Support

Exam format

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Avaya Messaging Technical Associate Support Exam Format

71801T

Everything the official exam blueprint specifies: question count, time limit, scoring and the weight each domain carries. The Avaya Messaging Technical Associate Support certification validates foundational skills needed to support Avaya messaging solutions, including Aura Messaging and IP Office Voicemail Pro. Candidates demonstrate competency in platform architecture, installation, configuration, daily administration, troubleshooting, and security best practices. The exam covers a broad scope of technical support scenarios, preparing professionals to manage unified messaging environments in enterprise and mid-market deployments. Achieving this certification confirms ability to perform first-line support and maintain messaging systems according to Avaya standards, ensuring high availability and user satisfaction.

61 questions
90 min
67% to pass
5 domains

Exam facts at a glance

What we know about this exam, and where the information comes from.

SpecificationValue
Questions61
Time limit90 minutes (89s per question)
Passing score67%
Domains5
LevelAssociate
Question bank here61 questions
SourceCertilum's own record — the vendor does not publish this figure

Official domain weights

The percentage of the exam each domain carries. Weight your revision by these numbers, not by what you find hardest.

DomainWeightTopicsPractice Qs
Troubleshooting and Support20%
  • Diagnose common messaging issues (logon failures, message delivery delays, media problems)
  • Use diagnostic tools (tracer, packet capture, log analysis) to isolate faults
  • Troubleshoot integration problems with telephony servers and endpoints
  • +2 more
12
Security and Best Practices10%
  • Implement security hardening guidelines for messaging servers
  • Configure encryption for voice messages and media streams (TLS, SRTP)
  • Manage user access controls, roles, and audit trails
  • +2 more
6
Installation and Configuration25%
  • Perform initial installation and setup of Avaya Aura Messaging and IP Office Voicemail Pro
  • Configure messaging mailboxes, auto attendants, and call flow menus
  • Set up user provisioning, subscriber features, and security policies
  • +2 more
16
Administration and Maintenance25%
  • Perform daily administrative tasks using System Manager and Messaging Administration interfaces
  • Manage storage quotas, message retention policies, and archiving
  • Monitor system health, event logs, and performance metrics
  • +2 more
15
Messaging Platforms and Architecture20%
  • Identify Avaya Messaging product portfolio (Aura Messaging, IP Office Voicemail Pro, Avaya one-X Portal)
  • Describe system architecture and component interactions for Avaya Aura Messaging and IP Office
  • Differentiate between centralized and distributed messaging deployments
  • +2 more
12

The heaviest domain is Troubleshooting and Support at 20%, and that is where lost points cost you the most. Certilum scores you per domain so you can see the difference between a knowledge gap and a formatting problem.

Note from the vendor record: PRICE: The 8 codes are 'Online Tests' (suffix T) of the Avaya Services Technical Associate (ASTA) program. AvayaLearning.com was decommissioned on 30-Jun-2026 and the official page avaya.com/credential-program-faq/ returns 404, so there is no verifiable official fee in force. The last official policy (Policies_and_Procedures.pdf from Avaya Learning) said: 'Avaya Online Tests are complimentary and there are not delivery charges' and 'Avaya Proctored Exam fees are $125 USD global list price per exam'. Pearson VUE (home.pearsonvue.com/avaya) does not publish prices. Certification: Avaya Messaging Technical Associate Support..

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Frequently asked questions

Everything you need to know about the Avaya Messaging Technical Associate Support exam.