Avaya Experience Portal with POM Technical Associate Support

Exam format

Avaya logo

Avaya Experience Portal with POM Technical Associate Support Exam Format

33140T

Everything the official exam blueprint specifies: question count, time limit, scoring and the weight each domain carries. The Avaya Experience Portal with POM Technical Associate Support certification validates foundational skills needed to support and maintain Avaya Experience Portal environments with Point of Management. This exam targets technical support professionals who install, configure, administer, and troubleshoot AEP systems. Candidates demonstrate practical knowledge of system architecture, application management, and proactive maintenance. The certification is ideal for those working in contact center support roles and requires understanding of Avaya Aura integration and self-service application lifecycle management. Passing this exam proves readiness to handle Level 1 and Level 2 support tasks in production environments.

61 questions
90 min
66% to pass
5 domains

Exam facts at a glance

What we know about this exam, and where the information comes from.

SpecificationValue
Questions61
Time limit90 minutes (89s per question)
Passing score66%
Domains5
LevelAssociate
Question bank here61 questions
SourceCertilum's own record — the vendor does not publish this figure

Official domain weights

The percentage of the exam each domain carries. Weight your revision by these numbers, not by what you find hardest.

DomainWeightTopicsPractice Qs
Application and Script Management20%
  • Design and deploy self-service applications using VoiceXML and CCXML
  • Manage application scripts and call flow logic
  • Integrate with Avaya Orchestration Designer and other development tools
  • +2 more
12
System Administration and Maintenance20%
  • Perform daily, weekly, and monthly system maintenance tasks
  • Monitor system health using POM dashboards and logs
  • Manage user accounts, roles, and access controls
  • +2 more
12
Troubleshooting and Technical Support15%
  • Identify and resolve common AEP and POM deployment issues
  • Use diagnostic tools and log analysis for fault isolation
  • Handle media server and gateway connectivity problems
  • +2 more
9
AEP and POM Installation and Configuration25%
  • Plan and prepare for AEP and POM installation
  • Perform initial installation and configuration of AEP core components
  • Configure POM for centralized management and monitoring
  • +2 more
16
Avaya Experience Portal (AEP) and POM Fundamentals20%
  • Describe the Avaya Experience Portal architecture and components
  • Explain the role of POM (Point of Management) in the AEP ecosystem
  • Identify key integration points with Avaya Aura and third-party systems
  • +2 more
12

The heaviest domain is Application and Script Management at 20%, and that is where lost points cost you the most. Certilum scores you per domain so you can see the difference between a knowledge gap and a formatting problem.

Note from the vendor record: PRICE: The 8 codes are 'Online Tests' (suffix T) of the Avaya Services Technical Associate (ASTA) program. AvayaLearning.com was decommissioned on 30-Jun-2026 and the official page avaya.com/credential-program-faq/ returns 404, so there is no verifiable official fee in force. The last official policy (Policies_and_Procedures.pdf from Avaya Learning) said: 'Avaya Online Tests are complimentary and there are not delivery charges' and 'Avaya Proctored Exam fees are $125 USD global list price per exam'. Pearson VUE (home.pearsonvue.com/avaya) does not publish prices. Certification: Avaya Experience Portal with POM Technical Associate Support..

More about the Avaya Experience Portal with POM Technical Associate Support exam

Explore the rest of this page series: format, cost, difficulty, requirements and how to prepare.

Pass rateWho can take itStudy plan

Related certifications

Explore other certifications in the same category and see how they stack up.

ACE: L7 Expert
ACE: L7 Expert
AristaArista
AWS Certified Advanced Networking – Specialty
AWS Certified Advanced Networking – Specialty
Amazon Web ServicesAmazon Web Services
Arista CloudVision Specialist
Arista CloudVision Specialist
AristaArista
Avaya Aura® Core Components Technical Associate Support
Avaya Aura® Core Components Technical Associate Support
AvayaAvaya
Avaya IP Office™ Platform Technical Associate Implement
Avaya IP Office™ Platform Technical Associate Implement
AvayaAvaya
Microsoft Certified: Azure Virtual Desktop Specialty
Microsoft Certified: Azure Virtual Desktop Specialty
MicrosoftMicrosoft

Frequently asked questions

Everything you need to know about the Avaya Experience Portal with POM Technical Associate Support exam.